How to report a bug so we can fix it quickly

Thank you for every report! To fix a bug, we have to reproduce it on our side, so a few details make a big difference.

First, check Known issues

Look through Known issues. If your problem is there, you'll find a way around it too. If someone has already reported the same bug here, add your details in their thread. That shows us it affects more people.

What to write

Copy this into your post:

Device: iPhone / iPad / Android / Mac / Windows / Linux / browser (which one?)
App version:
What I do: 1) … 2) … 3) …
What I expect: …
What happens: …
Does it happen every time: yes / sometimes / once

Where to find the version number

• Desktop app: Settings → About. On Linux, scroll to the About section at the bottom of Settings.
• iPhone and iPad: Settings → About WorshipPro. You open Settings from your avatar: top right on iPad, on the Home tab on iPhone.
• Android: tap your avatar on the Home tab, then Settings → About WorshipPro.
• Browser: there's no version number. Give the browser's name instead, e.g. Chrome or Safari.

A few more tips

• If the bug is about a particular song or plan, give its title. Don't paste the whole text.
• Don't post passwords, codes or personal data. Anyone can read the forum. If you need to show private data, write to contact@worshippro.net.
• A short description of what you saw on screen helps too, including the exact wording of any message.

When the bug is fixed, we'll mark the answer in the thread as the solution and name the version with the fix.